All references to "MathLab Traders" on this page shall refer to the full legal entity name, "MATHLAB TRADERS (PTY) LTD"

Privacy Policy:

At MathLab Traders, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

When you use MathLab Traders, we may collect various types of information. This includes personal information such as your name, email address, phone number, billing information, and other details you provide when registering or subscribing to our services. We also collect usage information, including data about how you interact with our website, such as IP addresses, browser types, device types, pages viewed, and time spent on the site. Additionally, we gather transaction details related to payments, subscriptions, and services you use on our platform. Lastly, we use cookies and similar tracking technologies to enhance your browsing experience and understand how our site is used.

The information we collect is used to provide and manage our services, including customer support and technical assistance. We use your data to process payments, manage subscriptions, and communicate with you about updates, promotions, and relevant information related to MathLab Traders. Additionally, your information helps us improve and optimize our website and services, ensure security, and prevent fraud or unauthorized access to your account.

We respect your privacy and do not sell or share your personal information with third parties, except in specific cases. These include sharing data with trusted service providers who assist us with payment processing or hosting, complying with legal obligations when required, and transferring data during business events such as mergers, acquisitions, or sales of our company.

To protect your personal information, we implement industry-standard security measures such as encryption, secure servers, and access controls. However, no system is entirely foolproof, and you acknowledge that sharing information involves some inherent risks.

You have several rights regarding your personal information. You can access and update your data through your account settings or by contacting us. You may also request the deletion of your personal information, subject to legal or contractual obligations. If you prefer not to receive promotional emails, you can opt out by clicking the "unsubscribe" link in any email or contacting us directly. Additionally, you can manage or disable cookies through your browser settings.

MathLab Traders uses cookies and similar technologies to enhance the user experience, analyze site traffic, and improve our services. By using our website, you consent to the use of cookies. However, you can manage your cookie preferences through your browser settings.

Our website may contain links to third-party websites. Please note that MathLab Traders is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We reserve the right to update this Privacy Policy at any time. Changes will take effect once they are posted on our website. By continuing to use our website and services after any changes, you agree to the revised policy.

MathLab Traders does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately. By using MathLab Traders’ website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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Refund Policy:

At MathLab Traders, we strive to provide the highest quality of service and tools for automated cryptocurrency trading. Our platform is designed to offer a seamless and effective experience for our users. Due to the nature of our services, we maintain a strict no-refund policy. By subscribing to our services, you agree to this policy and acknowledge that no refunds will be issued under any circumstances.

Our services involve the use of advanced AI trading bots that operate on live cryptocurrency markets. As a result, the service starts immediately upon successful subscription and payment. Because the value provided by our platform begins immediately and is intangible in nature, we cannot offer refunds, exchanges, or credits once a payment is processed. This policy ensures fairness to all users and allows us to maintain the integrity of our operations.

It is the responsibility of users to fully understand the nature of our services before subscribing. MathLab Traders provides detailed information about our plans, pricing, and how our trading bots operate. If you have any questions or concerns, we encourage you to reach out to our customer support team prior to making a payment. We are happy to provide clarification or guidance to ensure you are making an informed decision.

By subscribing to MathLab Traders, you acknowledge that cryptocurrency trading is inherently volatile and carries significant risk. Our bots are designed to execute trades based on pre-set algorithms and strategies; however, outcomes cannot be guaranteed. The performance of our bots is subject to market conditions, and users assume full responsibility for their trading results. Please note that the no-refund policy applies regardless of trading outcomes or market fluctuations.

Additionally, our no-refund policy is applicable to all subscription plans, including monthly, quarterly, and annual packages. If you choose to cancel your subscription before the end of its term, you will retain access to the service for the remainder of the billing period, but no partial or full refunds will be provided for unused time. We recommend evaluating your needs and subscription preferences carefully before committing to a plan.

In the rare event of technical issues or interruptions, MathLab Traders will work diligently to resolve the matter promptly. While we take every precaution to minimize disruptions, we cannot offer refunds for temporary downtime or technical difficulties beyond our control. However, our support team is always available to assist and ensure your experience is as smooth as possible.

We value our customers and are committed to providing transparent and reliable services. Our strict no-refund policy is an integral part of our business model, designed to uphold the quality and stability of our platform. By subscribing to MathLab Traders, you confirm that you have read, understood, and agreed to our refund policy. You also acknowledge that no refunds, credits, or reimbursements will be provided under any circumstances. We appreciate your understanding and look forward to supporting you on your trading journey.

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Cancellation Policy:

At MathLab Traders, we aim to provide flexible and user-friendly services to our customers. While we do not offer refunds as outlined in our Refund Policy, we do allow users to cancel their subscriptions at any time. This Cancellation Policy explains how users can cancel their subscriptions, what happens after cancellation, and the terms associated with it. 

When a subscription is canceled, it remains active until the end of the current billing period. For example, if you cancel a monthly subscription on the 15th of the month, you will retain access to the service until the end of that month. After the billing period ends, your subscription will not renew, and access to the MathLab Traders platform will be discontinued.

It is important to note that no refunds or prorated adjustments will be provided for unused time during the billing period. The cancellation ensures that no future payments are processed, but the remaining time on your subscription is non-refundable and non-transferable. We encourage users to consider this policy carefully before canceling their subscription.

In the event of a cancellation, all associated trading bots and services will cease to operate at the end of the billing period. To avoid interruptions in your trading activities, we recommend exporting or saving any necessary data before the subscription expires. MathLab Traders is not responsible for any loss of data or trading results once the subscription has ended.

If you wish to reactivate your subscription after cancellation, you may do so at any time by subscribing to a plan on the MathLab Traders website. Reactivation will be treated as a new subscription, and all terms, including pricing and billing cycles, will apply as per the current subscription terms at the time of reactivation.

For customers with annual or quarterly plans, the same cancellation terms apply. You can cancel at any time, but the service will remain active until the end of the paid billing cycle, and no refunds or credits will be issued for unused time.

MathLab Traders reserves the right to suspend or terminate services in cases of misuse, violation of our Terms and Conditions, or other breaches of policy. In such cases, access to the platform may be revoked immediately, and no refunds or compensation will be provided.

By subscribing to MathLab Traders, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.